What is Hotel Front Desk Software?
Hotel Front Desk Software is a subset of a management suite of tools provided for hotels, hostels, bed and breakfasts, vacation rentals, and other hospitality chains.
Core feature include:
- Front desk management
- Centralized reservation database and lookup features
- Housekeeping management
- Customer relationship management (CRM)
- Business intelligence (BI)
- Online booking integration
- Retail point of sale (POS)
Many hotel front desk software services can receive and sync reservations from a variety of channels, such as Hotels.com, Expedia, Facebook, other online booking marketplaces, or from walk-in customers.
A calendar layout of all rooms and reservations provides a way to see who created, adjusted, changed, canceled, or moved a reservation.
Taxes, fees, and other policies can often be applied per item, room, or some combination.