What is Incident Management Software?

Incident Management Software enables company IT teams or IT service companies to track and report discrepancies in their IP operations and/or software systems.

Incident management is a subset of IT service management software (ITMS).

These tools help build a log of past incidents and analyses to detect patterns and recurring problems.

Real-time data collection helps IT professionals triage on the time, location, systems, and devices impacted by the incident.

Incident management systems include:

  • Automatic escalations of incident reports to a higher authority within the business
  • Collaboration features, such as mobile apps and chat apps
  • Configurable forms and reports to match incidents with the relevant response and requirements of the firm
  • Real time monitoring and alerts to continuously report incidents or security threats
  • Response dashboard for incident reporting