What is IT Service Management (ITSM) Software?
IT Service Management (ITSM) Software helps with matters concerning IT service delivery.
ITSM software helps with planning, implementation, and management (e.g., of policies, standardization) of more efficient IT services, and brings greater transparency of IT services delivery.
Common ITSM features
- IT asset management
- Incident management
- Service and help desk
- Knowledge repositories and databases
- Change features
- Automation of repeatable IT workflows
- Audit IT interactions
- Self-help and troubleshooting
- Ticketing management
ITSM software often integrates in with enterprise IT management solutions for those who have larger infrastructure requirements, as well as help desk software. Workflow automation helps produce efficiency and scale.
Requirements for inclusion in the IT Service Management (ITSM) category
- Internal ticketing system
- Internal service request tracking and management
- Ensure IT best practices through an ITSM framework
- IT asset organization and management
- Contains a centralized IT database
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