What is IT Service Management (ITSM) Software?
IT Service Management (ITSM) Software helps with matters concerning IT service delivery.
ITSM software helps with planning, implementation, and management (e.g., of policies, standardization) of more efficient IT services, and brings greater transparency of IT services delivery.
Common ITSM features
- IT asset management
- Incident management
- Service and help desk
- Knowledge repositories and databases
- Change features
- Automation of repeatable IT workflows
- Audit IT interactions
- Self-help and troubleshooting
- Ticketing management
ITSM software often integrates in with enterprise IT management solutions for those who have larger infrastructure requirements, as well as help desk software. Workflow automation helps produce efficiency and scale.
Requirements for inclusion in the IT Service Management (ITSM) category
- Internal ticketing system
- Internal service request tracking and management
- Ensure IT best practices through an ITSM framework
- IT asset organization and management
- Contains a centralized IT database
Related software categories
Products
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Opsgenie |
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Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents.
Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.
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Splunk Enterprise |
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Trusted by 92 of the fortune 100, Splunk is a customizable data analytics platform that empowers you to investigate, monitor, analyze and act.
From IT to security to business operations, Splunk is the data-to-everything platform that enables you to take action in real-time.
With Splunk Enterprise, you can predict and prevent IT problems, streamline your entire security stack, minimize unplanned downtime, and explore and visualize business processes for increased transparency all in one platform.