Table of Contents
What is Help Desk Software?
Help Desk Software is used to store customer information in searchable databases, track customer interactions, and automate the query and issue resolution process via an issue tracking system.
Help desk solution can be both external (i.e., customer support) and internal (i.e., employee support, such as via IT).
Software solutions can help minimize employee productivity drop-offs from unsolved tech problems, create self-service resolutions, identify recurring issues, and ensure issue transparency from creation to resolution.
Help desk software can provide the following benefits:
- A single database to enter, track, and resolve problems
- Standardized workflows to aid business processes to improve efficiency throughout the organization
- Reduce service costs
- Improve customer satisfaction
- Identify requests that need to be prioritized and escalated
- Build a database of resolutions so that agents can be find and reuse past solutions to recurring issues
Best Help Desk Software
#1 HubSpot Service Hub
HubSpot offers a comprehensive help desk software solution that’s designed to scale with your business. With Service Hub, you can manage an unlimited number of support tickets and customers, and get visibility into your team’s performance with customizable reports.
Additionally, Service Hub integrates with the rest of the HubSpot CRM platform, so you can access customer data from anywhere in the system. This gives you a 360-degree view of your customers so you can provide them with more personalized service.
HubSpot’s Service Hub Overview (Guide)
#2 Freshservice
Freshservice is a cloud-based help desk software solution that’s built for SMBs. It offers all the features you need to manage your support operations, including a ticketing system, a knowledge base, asset management, and reporting.
Freshservice also integrates with a number of third-party applications, so you can extend its functionality to meet your specific needs. Additionally, the platform offers a free mobile app so you can manage your help desk on the go.
#3 Zendesk Support
Zendesk Support is a cloud-based help desk software solution that offers everything you need to manage your customer support operations. With Zendesk Support, you can create a self-service knowledge base, automate ticket assignment, and track agent performance with customizable reports.
Also, Zendesk Support offers a number of features that make it easy to manage your customer support operations. For example, you can create custom ticket fields to track the specific information that is important to your business. Additionally, Zendesk Support integrates with a number of third-party applications, so you can extend its functionality to meet your specific needs.
Overall, Zendesk Support is a powerful and feature-rich help desk software solution that offers everything you need to manage your customer support operations.
However, it is important to note that Zendesk Support does have a few drawbacks. For example, the pricing for Zendesk Support can be quite high for small businesses. Additionally, some users have reported that the user interface for Zendesk Support can be a bit confusing. But, overall, Zendesk Support is a great help desk software solution for businesses of all sizes.
#4 Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform. It’s also an integral part of the Salesforce Platform, which is a set of application development tools. The Salesforce Platform is used to develop and run applications on the Force.com platform.
Salesforce CRM provides a robust feature set that helps you track and manage your customers, prospects, and sales opportunities. In addition, it gives you insight into your team’s performance and pipeline. And because it’s cloud-based, you can access your data from anywhere, on any device.
If you’re looking for a comprehensive CRM solution that will help you boost sales and improve customer satisfaction, Salesforce is a good option to consider.
#5 Zoho Helpdesk
Zoho Helpdesk is an online help desk software that offers easy ticketing, asset management, knowledge base, and self-service features. It is a part of the Zoho suite of productivity applications.
Zoho Helpdesk helps businesses manage their customer support operations. The software is designed to be simple and easy to use. It offers a variety of features including ticketing, asset management, knowledge base, and self-service. Zoho Helpdesk is a part of the Zoho suite of productivity applications.
Zoho Desk Tutorial for Beginners | Free Customer Service Software for Small Teams
#6 Comm100
Comm100 is a live chat software for businesses of all sizes. It offers features such as automated chats, chat buttons and canned responses. Comm100 also includes a mobile app so you can provide support on the go.
#7 JitBit
JitBit is a web-based Help Desk Software that enables businesses to streamline their customer support. It offers a variety of features such as ticketing, knowledge base, live chat, and more. With JitBit, businesses can provide their customers with the best possible support experience.
Features:
Ticketing: JitBit Help Desk Software provides businesses with a ticketing system that enables them to track and resolve customer issues efficiently.
Knowledge Base: The software comes with a knowledge base feature that allows businesses to store and manage their FAQs and other support documentation in one place. This makes it easy for customers to find answers to their questions.
Live Chat: JitBit Help Desk Software also offers a live chat feature that allows businesses to provide real-time support to their customers.
These are just some of the features that JitBit Help Desk Software has to offer. If you are looking for a Help Desk Software that can streamline your customer support, then JitBit is the right choice for you.
Top 10 Help Desk Software – The Best Help-Desk Software Reviews
Features to Look For in Help Desk Software
When choosing a Help Desk Software for your business, there are a few key features to look for. These features will help you ensure that you are getting the best possible value for your money.
Ticketing
The ticketing system is the foundation of any good Help Desk Software. It enables businesses to track and resolve customer issues efficiently. Make sure that the software you choose has a robust ticketing system that can handle your customer support volume.
Knowledge Base
A knowledge base is a valuable asset for any business. It allows businesses to store and manage their FAQs and other support documentation in one place. This makes it easy for customers to find answers to their questions. Choose a Help Desk Software that comes with a built-in knowledge base feature.
Live Chat
Live chat is a great way to provide real-time support to your customers. It enables businesses to resolve customer issues quickly and efficiently. Make sure that the Help Desk Software you choose has a live chat feature.
Self-Service Portal
A self-service portal is a great way to reduce support costs. It enables customers to find answers to their questions without having to contact customer support. Choose a Help Desk Software that comes with a self-service portal.
Integrations
Integrations are important for any business. They enable businesses to connect their Help Desk Software to other applications and systems. Make sure that the software you choose has integrations with the applications and systems you use.
These are just some of the features to look for in Help Desk Software. With the right software, you can streamline your customer support and boost sales.
What Are the Benefits of Help Desk Software?
Help Desk Software can benefit businesses of all sizes. It enables businesses to streamline their customer support and boost sales. Here are some of the benefits of Help Desk Software:
Improved Customer Support
With Help Desk Software, businesses can provide their customers with the best possible support experience. The software enables businesses to track and resolve customer issues quickly and efficiently. This results in happier customers and fewer support tickets.
Reduced Support Costs
Help Desk Software can also help businesses reduce their support costs. The software comes with a variety of features that enable businesses to resolve customer issues without having to contact customer support. This reduces the need for customer support staff, which can save businesses money.
Increased Sales
Help Desk Software can also help businesses increase their sales. The software comes with a variety of features that enable businesses to upsell and cross-sell their products and services. This can result in more sales and higher customer satisfaction.
Improved Customer Retention
Help Desk Software can also help businesses improve their customer retention. The software comes with a variety of features that enable businesses to provide their customers with the best possible support experience. This results in happier customers and fewer support tickets.
These are just some of the benefits of Help Desk Software. With the right software, you can streamline your customer support and boost sales.
How to Choose the Best Help Desk Software?
When choosing a Help Desk Software for your business, there are a few things to consider. Here are some tips for choosing the best Help Desk Software:
Find a software that fits your business needs
The first thing you need to do is to find a software that fits your business needs. There are a variety of Help Desk Software on the market. Make sure you choose a software that has the features you need.
Read online reviews
Another thing you need to do is to read online reviews. This will help you learn about the pros and cons of different Help Desk Software. Make sure you read both positive and negative reviews.
Compare prices
Another thing you need to do is to compare prices. Help Desk Software can be expensive. Make sure you compare prices before making a purchase.
These are just some of the things you need to consider when choosing Help Desk Software. With the right software, you can streamline your customer support and boost sales.
FAQs – Help Desk Software
What is Help Desk Software?
Help Desk Software is a software that enables businesses to streamline their customer support. The software comes with a variety of features that enable businesses to track and resolve customer issues quickly and efficiently. This results in happier customers and fewer support tickets.
What are the benefits of Help Desk Software?
There are a number of benefits of Help Desk Software. The software can help businesses of all sizes to streamline their customer support, boost sales, and improve customer retention.
How do I choose the best Help Desk Software?
When choosing a Help Desk Software for your business, there are a few things you need to consider. Make sure you find a software that fits your business needs and read online reviews before making a purchase.
How much does Help Desk Software cost?
Help Desk Software can be expensive. Make sure you compare prices before making a purchase.
What is the best Help Desk Software for small businesses?
The best Help Desk Software for small businesses is Zendesk. Zendesk offers a variety of features that enable businesses to streamline their customer support. The software starts at $5 per month and offers a free trial.
What is the best Help Desk Software for large businesses?
The best Help Desk Software for large businesses is Salesforce Service Cloud. Service Cloud offers a variety of features that enable businesses to streamline their customer support. The software starts at $150 per month.
Conclusion – Help Desk Software
Help Desk Software is a software that enables businesses to streamline their customer support. The software comes with a variety of features that enable businesses to track and resolve customer issues quickly and efficiently.
This results in happier customers and fewer support tickets.
Help Desk Software can also help businesses boost sales and improve customer retention. When choosing Help Desk Software for your business, there are a few things you need to consider.
Make sure you find a software that fits your business needs and read online reviews before making a purchase.